Refund & Return Policy

At Evoskin, we want you to have a smooth and satisfying shopping experience. This Refund & Return Policy explains the conditions and process for requesting a return, replacement, or refund for purchases made through our website, https://evoskin.in/.

Please review this policy before placing an order.

1. Return Eligibility

Products may be eligible for return or replacement depending on their condition, the reason for the request, and the applicable return conditions.

To help us assess your request, please ensure that:

  • You provide your order number and purchase details.

  • The product is in the condition required under our applicable return conditions.

  • You contact us within the applicable return period, where one is specified.

  • You provide photographs or other supporting information if the product is damaged, defective, or incorrect.

Certain products may be subject to additional return restrictions for hygiene, safety, or other legitimate reasons, where permitted by applicable law.

Nothing in this policy limits any mandatory consumer rights available to you under applicable law.

2. Products That Are Damaged, Defective, or Incorrect

If you receive a damaged, defective, or incorrect product, please contact us as soon as reasonably possible after delivery.

When contacting us, please provide:

  • Your order number.

  • A description of the issue.

  • Clear photographs of the product and packaging, where applicable.

After reviewing your request, we will inform you of the available resolution, which may include a replacement, return, or refund, depending on the circumstances and applicable law.

3. Products Not Eligible for Return

Some products may not be eligible for return or exchange, depending on their nature and applicable legal requirements.

Examples may include:

  • Products that have been used, damaged, or altered after delivery, except where the issue is attributable to a defect or other circumstances covered by applicable law.

  • Products with hygiene or safety restrictions, where a return restriction is lawful.

  • Products returned without the required order information or prior return authorisation, where applicable.

Any exclusions will be applied in accordance with applicable consumer protection laws. Please contact us if you are unsure whether your product qualifies for a return.

4. How to Request a Return

To request a return or replacement:

  1. Visit our Contact page at https://evoskin.in/pages/contact.

  2. Provide your order number and registered contact details.

  3. Explain the reason for your return or replacement request.

  4. Include supporting photographs or other relevant information, if necessary.

  5. Wait for our response with instructions on the next steps.

Please do not send products back before receiving return instructions, where prior authorisation is required.

5. Refund Eligibility and Processing

Refunds may be available for eligible returns, cancelled orders, damaged or defective products, incorrect items, or other circumstances covered by our policies and applicable law.

Once a refund is approved, it will generally be processed through the original payment method where possible. The time required for the refund to appear in your account may depend on your payment provider or financial institution.

Any applicable refund conditions and processing timelines will be communicated during the refund process.

6. Shipping Charges for Returns

Responsibility for return shipping costs will depend on the reason for the return and the applicable terms.

Where a product is damaged, defective, incorrect, or otherwise qualifies for a remedy under applicable law, the relevant return shipping arrangements will be communicated to you.

For other return requests, any applicable return shipping charges will be explained before the return is completed.

7. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

Cancellation may be possible before the order is processed or dispatched. Once an order has been shipped, cancellation may no longer be possible, and the applicable return procedure may need to be followed.

Approved cancellations involving payments already collected will be handled in accordance with our refund procedures and applicable law.

8. Exchanges and Replacements

Exchanges or replacements may be offered depending on product availability, the reason for the request, and the applicable return conditions.

If a replacement product is unavailable, we will communicate the available alternatives in accordance with applicable law.

9. Incorrect Shipping Information or Failed Deliveries

If an order cannot be delivered because of an incorrect address, incomplete contact information, or unsuccessful delivery attempts, please contact us for assistance.

Any cancellation, reshipping, or refund arrangements will depend on the circumstances of the order and the applicable policies and laws.

10. Changes to This Policy

Evoskin reserves the right to update this Refund & Return Policy to reflect changes in our business practices, return procedures, or applicable legal requirements.

Any updates will be published on this page with a revised “Last Updated” date.

We encourage customers to review this policy before making a purchase.

11. Contact Us

For questions about returns, refunds, replacements, or cancellations, please contact us through our official website.

Website: https://evoskin.in/

Contact page: https://evoskin.in/pages/contact

Please include your order number and a description of your concern so that we can assist you more efficiently.

Thank you for shopping with Evoskin.